To receive all the benefits of being a
Finale owner, be sure to complete the Authorization Wizard. To access the Authorization Wizard, click Authorize Now the first time you launch Finale 2012 (or, from the Help menu, choose Authorize Finale). You have
the option to authorize over the Internet, or by phone, fax, or mail.
You will be asked to provide the serial number located on the interior
of your Finale 2012 CD/DVD case. If you are upgrading from an earlier
version of Finale, your serial number has not changed, and can be found
in the About box of your previous Finale version (
Authorized owners may contact MakeMusic for customer support at www.finalemusic.com/support.
For technical issues, our representatives are also available by phone at (952) 937-9703 between 8:30 AM and 5:00 PM CST, Monday through Friday. Phone support is free of charge (although MakeMusic does not reimburse long—distance charges). Please have your serial number ready. Note that in order for MakeMusic to continue offering free, efficient phone support, we ask all Finale users to limit phone contacts to technical problems only. (To learn how to use Finale, please consult one of Finale's many 'how-to' resources, including the accompanying printed Quick Reference Guide, the Finale Tutorials, the QuickStart Videos (Help menu > QuickStart Videos), and this searchable User Manual.)
MakeMusic offers additional help online:
Tutorial Support: Answers to many common questions are provided at our Support Portal. The Support Portal features a variety of resources ranging from a Finale blog with advice from various authors, to the user-to-user Forums, to this User Manual and other resources.
Technical Support: Our Support Portal also features the powerful Knowledge Base with immediate troubleshooting solutions for common technical problems.
MakeMusic can also be reached by fax at (952) 937-9760, or by mail at 7615 Golden Triangle Drive, Suite M, Eden Prairie, MN 55344-3848.
Remember that extensive help is always at your fingertips: from the Help menu, choose User Manual.
In addition to receiving customer support benefits, authorization means you can also be notified of free maintenance updates and discounts on future upgrades and new products.
Please visit www.finalemusic.com to download maintenance updates, learn about other Finale resources, and find more information about the Finale family of notation products.
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